Troubleshooting

This section includes hyperlinks to other pages in the Troubleshooting section. When clinking on links to videos, you may need to enter your child's school username and password. 

• To help support our children and families, Nundah has opted to use the OneNote platform. As part of the Office 365 package, OneNote is departmentally supported and linked to each student's and teacher's school account. It offers better security as the information is stored at servers in Australia (unlike competing options).  
• OneNote offers an app on each type of device which stores information locally on your device, meaning once you have synced your content, you can work offline until you next need to upload or download your work. This reduces total downloads as well as bandwidth usage 
• OneNote offers near real-time syncing, meaning that as your child types or draws on a page in response to an activity, it can become visible to their class teacher within seconds.  

• Visit the 'Using OneNote' page to watch a video walkthrough guide for a tour of an example notebook and for videos on features of OneNote including the powerful 'Immersive Reader' tool.
  

• New content not loading? Sections are blank or pages won't download. Click here to learn how to resolve these common issues. 
  

Can I limit my children so they have to stay in the OneNote app? 

• iPad and Android both have features that allow you to lock children into a particular app. Click here to learn how to set up these features. N.B. If teachers have embedded links to videos for the children to look at, they won't be able to access these while they are locked into OneNote. 

• Click here for more information
  

• Click here to see a picture snapshot of what the different OneNote apps look like so you are able to tell us what version your are using. Please note: There are only different versions on Windows and Apple Computers.  
• Please see the Tech support section in your child's OneNote

• Apple has a feature called ScreenTime which can be enabled on the iPad or through a device linked to the iPad through Family Sharing. Click here to see a video about enabling ScreenTime features.  
• Please Note: If you block access to sites in Safari, you may accidentally stop children from being able to access content shared to them by their teachers.  
• Click here for more information
  

• your class teacher for information about activities, workload or other content  
• the school's technical staff for advice on troubleshooting problems at studentsupport@nundahss.eq.edu.au