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Parent teacher communication

Communication procedures


Your classroom teacher is your first point of contact


It is vital that parents/carers form a strong, open relationship with their classroom teacher, as this is the person in the school who will come to know your child best. They are the person who will initiate conversations about how best to help your child, and they will be able to problem-solve situations with you. Parents/carers and teachers need to work closely together for the benefit of each child. Please arrange clear communication procedures from the beginning of each year with your teacher/s. 

It is not unusual for these conversations to be about concerns you have about your child’s progress, or general school matters. Minor concerns may become bigger issues if you do not address them with school staff. We have found most issues are best resolved through prompt and courteous communication, directly with your classroom teacher in the first instance. Department of Education Training and Employment and Nundah State School are committed to ensuring that all parents/carers have their concerns dealt with in a fair and equitable manner. Our school processes aim to support parents/carers and school staff to work through issues towards a satisfactory outcome. 

Our expectation is that parents/carers will contact the school first, namely the classroom teacher or specialist teacher if applicable. 

Leadership links


Each member of the leadership team takes on particular responsibilities regarding supervision and support of particular year levels, teachers, parents and students.  This is outlined at the beginning of each year in our newsletter. Your teacher can clarify this if need be. This person is the “leadership link”. 

The role of educational leadership has changed remarkably over the past four years. At Nundah, we are all actively involved as curriculum leaders. The leadership team joins teachers in substantial learning. To this end, it is important that the leadership team spends considerable time in classrooms, coaching, implementing and monitoring learning. Yet the leadership team wishes to remain accessible, it is important for parents to know how best to communicate and who to see about what. We hope that this will enable the right person to attend your query as soon as possible. 

Who to talk to

Classroom teachers

  • Your first port of call is always your classroom teacher.

If you contact the office staff to see someone else, they will first check that you have discussed the topic with your classroom teacher. Classroom teachers will bring any issues of concern to the appropriate person and seek assistance if needed. Please be respectful of their time in the morning particularly, and make an appointment to talk to them. Your classroom teacher is very busy most of the day and is required to begin teaching when children are under their supervision. Conversations often do not take "just a minute", so please make a dedicated time to enable them to give you the full attention they would like to.  

Other staff

  • Ms Alison Daly, Mrs Kim Burton, Mrs Miranda Sainsbury are part of our SWAN Team.

They are in charge of programs around the personalising of learning, in particular students with learning difficulties and those requiring advancement. Classroom teachers will refer to her, so please contact them first. One of these ladies may contact you directly to discuss your child if appropriate. Again, your classroom teacher is your first port of call and your child's case manager. 


  • Mr Greg Kitson is our Learning Coach – Curriculum and Mrs Lisa O'Connor is our Head of Curriculum – Literacy. 

Enquiries regarding curriculum, teaching, learning and assessment programs will be directed to them by teachers, if they need further advice or clarification of your queries. 


  • Mrs Alex Moran is our Library/eLearning Coach. 

  • Mrs Kerryn Grice is our Master Teacher. 


  • Mrs Sharron Keogh is our Business services manager. 

She is responsible for the efficient and helpful business operations of our school, including the front office, correspondence, newsletter, facilities, financial matters and supervision of our office staff, teacher aides, cleaning staff and schools officer.  Matters pertaining to these things can be directed to her. She will always seek clarification or decision from me, if unsure.

  • The Deputy principal/s and the Principal

Share responsibility for many other areas, which will be outlined at the beginning of each year in our newsletter and by your teachers. These areas of responsibilities change to develop expertise across areas.  If you contact the office and outline what the matter is regarding, you will be referred to the appropriate person. Also if you email the school at or your enquiry will be referred to the person responsible for this area. If you are dealing with a concern or issue with your classroom/specialist teacher, and if you are not satisfied with process or result, contact the office to make an appointment with the appropriate person (as above). We will not necessarily be able to see you without an appointment, but an appropriate person will attempt to speak to you within 24 hrs where possible, and 48 hours at the most. In essence, be assured that the leadership team and staff meet and communicate intensively, and the deputies/principal will be briefed, and advised on matters, which need their attention. 

Class placement

We spend a great deal of time at the end of each year allocating children to classes for following year to create a supportive teaching and learning environment for all concerned.

At the beginning of term 4 parents will receive a form inviting them to help us make these decisions, by sharing specific information about your child which they would like us to consider. For example, you may wish to indicate special information and specific teaching approaches/ skills/ qualities that you feel best match your child’s learning needs. Do not presume that all information from previous years or a conversation during the year will be noted when the time comes to allocate students to classes.

We ask that you do not request specific teachers as there is no guarantee that they will be teaching the same year level next year. Class groupings will be finalised closer to the end of the year when we have a clearer picture of student numbers in each year level, then classes created, and finally teachers allocated to a class.

Students and families will be informed of their class allocation by letter included in the student report card envelopes, which are sent home on the final Monday of the year. 

Absences, late arrivals and early departures


As a matter of safety and to comply with Education Queensland requirements, parents/ carers are asked to explain a child’s absence with a note or phone the student absentee line on (07) 3635 5860. 

If no explanation is received an ‘Absentee letter’ may be sent home, asking for details. 

Office staff may contact parents/carers about a child’s absence after three days of unexplained absence. Students who arrive late should report to the office with an explanatory note. 

Children are to be signed out/in at the office if they leave school early or arrive late for any reason. 

Family records — confidential


It is a parental responsibility to provide the school administration with accurate and up-to-date data for family records. This is especially important in relation to home and emergency contacts and essential custody and medical information. All information in our school database is considered confidential. Please call or email to update your details